A Managed Service Provider (MSP) is contracted to manage or provide remote and on-site IT services such as network, application, infrastructure, or security management to the client company by taking full responsibility for these services and identifying the necessary technologies and services to meet the client’s needs.
The services provided by MSPs are tailor-made for the client’s staff. MSPs can also bundle hardware, software, or cloud technology as part of their offer.
Managed service providers build their businesses to provide technology services that are less expensive than an organization would need on its own, with a higher standard of scalability and flexibility. Scalability is achieved through scale efficiency. MSP can employ specialists who tiny organizations cannot support and use automation, artificial intelligence, and machine learning technologies; client companies may not have the skills to apply themselves.
What differentiates managed service providers from traditional outsourcing companies is that when an organization outsources the IT department or work, the outsourcing company selects those employees or replaces them with approximately equivalent employees elsewhere. However, MSP itself does not focus on the functions but on the results that the client is looking for. For example, an organization may contract with the MSP to handle IT support calls at a specific satisfaction level and response time. Since the managed service provider meets these metrics, it doesn’t matter if they use dedicated staff, automation, or other systems to handle customer calls; the MSP decides.
However, there is a lot of coverage in these definitions, and many companies traditionally considered offering BPOs now operate as managed service providers.
Managed services differ from traditional IT consulting systems because consulting is usually project-based, whereas managed services are ongoing subscriptions.
Managed service providers have recently evolved to provide services that support long-term strategic business planning, including compliance audits, digital transformation consulting, technology roadmaps, and assessments.
Another growth area for MSPs is providing Internet of Things (IoT) services, with 50% of MSPs considering IoT a significant revenue opportunity.
IT of US is home to a team of skilled and experienced IT professionals who align your business objectives with transformative IT strategies. The goal of our managed IT services is to help your business overcome long-term downtime inconveniences while increasing the efficiency of your existing IT system.
We also provide specialized managed IT services to small businesses and large corporations. We use the latest technology to improve the quality of your IT system, grow your business, maximize profits, and reduce employee load. Call us today!
