We’d love to talk and help with your IT problems. Reach out to us anytime, and we’ll happily answer your questions
As a Microsoft Solutions Partner with over 14 proven competencies, including Azure Expert Managed Service Provider, Connection has the Microsoft knowledge and expertise you need to make your digital transformation journey successful.
We are a Microsoft Tier 1 Cloud Solution Provider with an array of comprehensive, flexible plans all backed up by our 24×7 ISO-certified helpdesk. We also offer tailored workshops, assessments, and data migration services that focus not only on Microsoft 365, but also security and getting the most out of Teams. We can also further simplify cloud management with various plans that are focused on security, adoption, compliance, and policy, user, and device management.
To seamlessly adopt cloud, you need a purchasing program as flexible as the cloud itself. Microsoft’s Cloud Solution Provider program gives you more flexibility than traditional programs through monthly or annual billing options. As your Cloud Solution Provider, Connection can further simplify the support and management of your cloud investments through our direct support team, access to experts, and value-added services such as Migration Services, Managed Services, and third-party add-ons.
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As your Managed Services Provider, we offer the following:
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Comprehensive support and a 24x7 help desk
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User and group management
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Adoption and change management
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Customer lead engagement
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Dashboard reporting
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Advanced services
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Compliance and policy management
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Security, identity, and governance monitoring
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Teams and SharePoint configuration
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Device management
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Mobility and Intune services
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End-point security
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Backup services
Peace of Mind 
We’ll keep your Microsoft 365 in good hands—expertly managed.
24x7 Support
Our Microsoft 365 support team is only a phone, chat, or email away.
Optimized Investments
Our knowledge and guidance will help you get the full value of your Microsoft 365 investment.
Free Up Your IT Team
With our team managing your environment, you’re free to focus on growing your business.
| Comparison | Business | Enterprise | Premium |
|---|---|---|---|
| Price | 10 | 25 | 50 |
| COMPREHENSIVE SUPPORT | |||
| 24/7 Help Desk | 24/7 help desk |
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| User and Group Management | Moves/adds/deletions of users, mailboxes, distribution groups, public folders and email addresses |
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| Adoption and Change Management |  |
Self-guided training |
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| Customer Lead Engagement | General Support Team Inbox |
Dedicated customer success manager |
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| Dashboard Reporting | ITSM portal dashboard, monthly email reports/review |
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| ADVANCED SERVICES | |||
| Compliance Management | Compliance Score / Compliance Manager / Secure Score |
PLUS: |
PLUS: |
| Policy Management | Configure and manage security settings such as anti-virus and anti-malware protection, data loss prevention, data governance, eDiscovery, archiving, and retention/deletion policies |
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| Security, Identity, and Governance Monitoring |
Configure
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PLUS: |
PLUS:
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| Teams/SharePoint Configuration | Configure presence and external availability, Managing Sites Archival, Deletion and Restore, SharePoint and OneDrive Sharing and Access Control Policies (on demand migrations at an additional cost) |
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| DEVICE MANAGEMENT | |||
| Mobility and Intune Services |
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| End-point Security |
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PLUS:
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| End-point Maintenance |
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| ADD ON SERVICES | |||
| BaaS powered by Veeam |
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Technical Support
We troubleshoot the issue with our remote support technicians. Our team will be working with you until a solution is found.
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IT Support Solution
Once we've identified the solution, we'll apply the fix, test it, and communicate with you. We're available for ongoing monitoring as well.
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Back Online ASAP
Once we've applied the fix to your software or hardware your team will be back online and we'll follow-up with you to make sure everything is working as it should.
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Rate Your Experience
We encourage our clients to rate our service, our attention to detail, and our technical expertise. See our other reviews for examples of our work.
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20+
Years of experience
200+
Happy clients
1k+
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We love our clients! Thank you for the great reviews of our expertise and customer service.
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Read through some of our most common questions. Please get in touch if you'd like to speak with us directly.
What are professional services in IT?
IT Professional Services can be defined as delivering technology-related services to customers, allowing them to focus on their core business concerns. Services can range from consulting and advising on a strategy to product deployment and data analytics. It helps businesses and organizations stay updated with technology trends and solve technical issues. Professional IT consultants can help companies identify areas where efficiency and security can be enhanced and recommend the best hardware and software solutions.
What is an example of an IT service?
Examples of IT services include cloud migration, software deployment, web hosting, data storage, and network security. Cloud computing involves providing virtualized resources to store and access data. It allows businesses to save money by avoiding the purchase and maintenance of physical servers. Software deployment consists of the process of making updated software available for users. Web hosting involves providing space on a server where websites can be stored. Professional IT services include consultation, troubleshooting technical issues, and ongoing system optimization to ensure peak performance. Some other examples of IT services are Network infrastructure, Cybersecurity, Backup, and disaster recovery.
What is your turnaround time for professional IT services?
Our expert team of IT professionals can provide fast and reliable services. Our average turnaround time for Professional IT services depends on the complexity and scope of the project. Generally, we can deliver results within a few hours or days, depending on the project requirements. We also offer customer support to resolve issues quickly. Our outstanding commitment to quality and customer satisfaction ensures the timely delivery of your project.
How much does your professional IT service typically cost?
We deliver the best possible service at competitive prices. We offer reliable, affordable, and flexible pricing plans tailored to meet each client’s specific requirements. Utilize our free MSP Cost Calculator to determine your organization’s cost of Professional IT Services.
What type of professional IT services do you offer?
- Consulting services for back-end security and servers
- Cloud Migration
- Deployment of new hardware or software
- Advanced Troubleshooting
- Project management
- Solution design validation
- Site preparation, installation, configuration, testing, verification
- Managed services
What measures do you take to ensure quality service?
We understand that quality is a critical factor in customer satisfaction and loyalty, so we have implemented several measures to ensure that our services are always of the highest standard. These measures include rigorous testing of all our products and services, getting regular customer feedback, and providing continuous training to our staff.