IT Shield, We Got Your IT Covered

IT Shield, by IT of United States, is a service designed to cover our clients’ essential IT needs, from residential to enterprise-grade; our service provides a comprehensive and affordable solution to system monitoring, optimizations, updates management, anti-virus licenses as well as reporting. Now also available in Home edition, with up to 2 hours of free basic remote support per month and discounts for additional support services.

Home

Residential IT Protection
$ 6
99 Monthly
  • Core Monitoring
  • Core Optimizations
  • Updates Management
  • Anti-Malware License
  • 30% Off Support Services
  • 2hr Free Remote Support
  • Best Effort Response

Standard

SOHO IT Protection
$ 9
99 Monthly
  • Basic Monitoring
  • Basic Optimizations
  • Updates Management
  • Anti-Malware License
  • Basic Reports
  • Limited Remote Support
  • Best Effort Response

Business

SMB IT Protection
$ 19
99 Monthly
  • Extended Monitoring
  • Extended Optimization
  • Updates Management
  • Security Compilance
  • Extended Reports
  • Limited Remote Support
  • 3 Hours Response Time
Popular

Enterprise

Ultimate IT Protection
$ 29
99 Monthly
  • Advance Monitoring
  • Advance Optimizations
  • Updates Management
  • Security & Compliance
  • Advanced Reports
  • Limited Remote Support
  • 3 Hours Response Time

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Frequently Asked Questions

Please call our mainline +1 (855) 554-8872 and leave a detailed voicemail about the issue and your contact information, in case a technician is not available, or the problem occurred after hours. Please note your issue may not be covered under your plan.

Support requests (tickets) can be open at any time by visiting support.itofus.com or by using the IT Shield application.

All included remote support services are only available free of charge during IT of United States business hours.

Free Limited Remote Support will be provided to issues caused by or to services managed by IT Shield, based on the applicable license. For instance, all plans cover Virus Protection; therefore, cleaning viruses as long as it can be done remotely is included.
The 2 Hours of Free Remote Support (Home Only) can be used for any software issues in the licensed equipment as well as for home printing and home network connectivity problems.
Home and Standard plans have a best-effort response time, often between 3 and 8 business hours. Business and Enterprise plans have an average response time between 1 and 3 business hours.
Each device (computer, laptop, or server) requires a license. In the case of the home version, we will also provide free remote support for printers and home routers.
Licenses can be transferred to any compatible device free of charge. To request this action, please open a ticket
There is no one size fits all solution for IT services in the information age. Please read the IT Shield Datasheet and Service Description to obtain more detailed information about each plan. Alternatively, you may call our main line, and one of our agents will answer all your questions.
Si, Nuestros técnicos proveen servicio en ingles y en español.
IT Shield, by IT of United States, is designed to cover the IT basics, but most organizations require specialized desktop IT support services as well as IT server and network maintenance to operate at peak performance. Our MSP contracts can help your business get unlimited tech support and IT maintenance at an affordable and transparent price.
Our prices are public, and we don’t change them based on the client’s income. Use our calculator to find out how IT of US can provide quality and budget friendly tech support for your business starting today; no contact information required.