IT Shield, by IT of United States, is a service designed to cover our clients’ essential IT needs, from residential to enterprise-grade; our service provides a comprehensive and affordable solution to system monitoring, optimizations, updates management, anti-virus licenses as well as reporting. Now also available in Home edition, with up to 2 hours of free basic remote support per month and discounts for additional support services.
99
Monthly
- NCore Monitoring
- NCore Optimizations
- NUpdates Management
- NAnti-Malware License
- N30% Off Support Services
- N2hr Free Remote Support
- NBest Effort Response
99
Monthly
- NBasic Monitoring
- NBasic Optimizations
- NUpdates Management
- NAnti-Malware License
- NBasic Reports
- NLimited Remote Support
- NBest Effort Response
99
Monthly
- NExtended Monitoring
- N Extended Optimization
- NUpdates Management
- NSecurity Compilance
- NExtended Reports
- N Limited Remote Support
- N3 Hours Response Time
99
Monthly
- NAdvance Monitoring
- NAdvance Optimizations
- NUpdates Management
- NSecurity & Compliance
- NAdvanced Reports
- NLimited Remote Support
- N3 Hours Response Time
99
Monthly
- NCore Monitoring
- NCore Optimizations
- NUpdates Management
- NAnti-Malware License
- N30% Off Support Services
- N2hr Free Remote Support
- NBest Effort Response
99
Monthly
- NBasic Monitoring
- NBasic Optimizations
- NUpdates Management
- NAnti-Malware License
- NBasic Reports
- NLimited Remote Support
- NBest Effort Response
99
Monthly
- NExtended Monitoring
- NExtended Optimization
- NUpdates Management
- NSecurity Compliance
- NExtended Reports
- NLimited Remote Support
- N3 Hours Response Time
99
Monthly
- NAdvance Monitoring
- NAdvance Optimizations
- NUpdates Management
- NSecurity & Compliance
- NAdvanced Reports
- NLimited Remote Support
- N3 Hours Response Time
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IT Shield, by IT of United States, is designed to cover the IT basics, but most organizations require specialized desktop IT support services as well as IT server and network maintenance to operate at peak performance. Our MSP contracts can help your business get unlimited tech support and IT maintenance at an affordable and transparent price.
Our prices are public, and we don’t change them based on the client’s income. Use our calculator to find out how IT of US can provide quality and budget friendly tech support for your business starting today; no contact information required.
We love our clients! Thank you for the great reviews of our expertise and customer service.
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Read through some of our most common questions. Please get in touch if you'd like to speak with us directly.
I have an IT emergency !!!
Please call our mainline +1 (855) 554-8872 and leave a detailed voicemail about the issue and your contact information, in case a technician is not available, or the problem occurred after hours. Please note your issue may not be covered under your plan.
How to report a problem?
Support requests (tickets) can be open at any time by visiting support.itofus.com or by using the IT Shield application.
What are the support hours?
All included remote support services are only available free of charge during IT of United States business hours.
What is included in the Free Limited Remote Support?
The 2 Hours of Free Remote Support (Home Only) can be used for any software issues in the licensed equipment as well as for home printing and home network connectivity problems.
What is included in the 2 Hours of Free Remote Support? (Home Only)
Free Limited Remote Support will be provided to issues caused by or to services managed by IT Shield, based on the applicable license. For instance, all plans cover Virus Protection; therefore, cleaning viruses as long as it can be done remotely is included.
How fast is the tech support provided once a ticket is opened?
Home and Standard plans have a best-effort response time, often between 3 and 8 business hours. Business and Enterprise plans have an average response time between 1 and 3 business hours.
Can licenses be transferred?
Licenses can be transferred to any compatible device free of charge. To request this action, please open a ticket
Tienen soporte en español?
Si, Nuestros técnicos proveen servicio en ingles y en español.AA
